Route Inbound Calls Based on Caller ID
This topic describes what is Caller ID routing and how to configure inbound routes on Yeastar Cloud PBX to route inbound calls based on Caller ID.
Caller ID routing
Caller ID (Caller Identification) is a telephone service that displays a caller's phone number on the called party's phone device before the call is answered.
Caller ID routing allows users to accept or reject calls based on the caller's phone number. Inbound calls which match the Caller ID pattern on PBX will be routed to the pre-configured destination. For those unmatched, calls can not be established.
Scenarios
A company is dedicated to offering targeted service for different regions, the company hopes that the Caller ID of inbound calls can be identified and the calls can be routed to responsible employees. In this case, you can set Caller ID patterns for inbound routes.
Configuration Example
Company A assigns pre-sales business in France to Rose, and pre-sales business in America to Mike. Refer to the following table and related configuration figures.
| Name | Extension | Responsible Country | Area Code |
|---|---|---|---|
| Rose | 1000 | France | 0033 |
| Mike | 2000 | America | 001 |
Configure Caller ID pattern for Rose
- Name: Set a name to help you identify it.
- Caller ID Pattern: Enter the caller ID pattern 0033..
- Member Trunks: Select the trunk that is bound with the caller ID pattern.
- Destination: Select the desired destination. When a caller calls to the trunk with the caller ID starting with 0033, the call will be routed to extension 1000.
Configure Caller ID pattern for Mike
- Name: Set a name to help you identify it.
- Caller ID Pattern: Enter the caller ID pattern 001..
- Member Trunks: Select the trunk that is bound with the caller ID pattern.
- Destination: Select the desired destination. When a caller calls to the trunk with the caller ID starting with 001, the call will be routed to extension 2000.