Inbound Route Overview
An inbound route is used to tell the PBX where to route inbound calls based on the caller's phone number or the DID number. Inbound routes are often used in conjunction with time conditions and an IVR.
DID routing & Caller ID routing
Yeastar Cloud PBX allows two specific types of inbound routing: DID Routing and Caller ID Routing. You can set both DID routing and Caller ID routing for an inbound route, or set one of the routing types.If you don't specify DID numbers and Caller ID numbers on the inbound route, the inbound route will match and route all inbound calls to a pre-configured internal destination on the PBX.
Inbound routes can send inbound calls to destinations as
follows:
- Hang up
- Extension
- Extension Range
- Voicemail
- IVR
- Ring Group
- Queue
- Conference
- DISA
- Callback
- Outbound Route
- Fax to Email