Monitor Agent Status by BLF

In a call center scenario, a supervisor can set BLF keys to monitor agents' status in a specific queue. An agent can also set a BLF key to monitor his or her own status.

This topic is based on Htek UC912 v2.0.4.4.33.

We will set a BLF key to monitor status of agent 1001 in queue 6700.

  1. Log in to the phone web interface, go to Function Keys > Line Key.
  2. Set two BLF keys to monitor extension 1001.
    • Type: Set to BLF.
    • Value: The BLF key format is *{feature_code}{extension_number}*{queue_number}.
      • To monitor login or logout status of extension 1001, set BLF key to *751001*6700.
      • To monitor pause or unpause status of extension 1001, set BLF key to *0751001*6700.
    • Account: Select the account that has an extension registered to the PBX.
  3. Click SaveSet.
    Check the BLF LED status:
    Note: Different brands of IP phone may have different LED indications.
    • Green: The agent 1001 logs in to the queue and unpauses queue calls, the BLF LED illuminates solid green.
    • Red: The agent 1001 logs out of the queue, the BLF LED illuminates solid red.
    • Flashing Red: The agent 1001 pauses receiving queue calls, the BLF LED flashes red.
    • Off: The BLF key does not subscribe the agent's status. Check if your configurations are correct or if the agent's extension is registered.