Grant Recording Permissions to Users

By default, only the super administrator has permission to manage the call recording files. The super administrator can grant recording permission to extension users and allow the users to play, download, and delete recording files.

Procedure

  1. Go to Settings > System > User Permission, click Add.
  2. In the User drop-down list, select a user whom you want to grand permissions to.
  3. Set Set Privilege As.
    • Custom: All permissions are disabled by default.
    • Administrator: All permissions are enabled by default.
  4. Click CDR and Recordings tab, and grant Recording Permission to the user.
  5. Set which extensions' recording files are allowed to play, download or delete.
    • All Extension: The user can manage all the extensions' recording files.
    • Selected Extensions: The user can manage only the selected extensions' recording files.
  6. Click Save.
    When the user log in the PBX User Portal, he/she will have permission to manage recording files.