Distinguish Inbound Calls by DNIS Name

DNIS (Dialed Number Identification Service) is used to identify where the incoming call is from. You can set different DNIS names for different trunks or set different DID numbers and DNIS names for a trunk. When external users make outbound calls to PBX, extension users can identify incoming call by DNIS name.

  1. Go to Settings > PBX > Trunks, click beside the trunk that you want to edit.
  2. On the Basic page, enter the trunk DID number, and set the DNIS Name for the DID number.
    Note: For VoIP Peer Trunk, click Advanced tab to find the DID settings.
  3. If the trunk has another DID number, click to add a DID number and set a DNIS name.

    For example, a VoIP trunk has 3 DID numbers. 5503301 for Support, 5503302 for Sales, and 5503303 for Marketing. When external users dial a DID number, extension users can notice the intention by DNIS name displayed on an IP phone.

  4. Click Save and Apply.
Make a call to the trunk of the PBX, the user who receives the call will see the incoming caller ID and the DNIS name of the trunk.