Call Monitoring Overview
Call Monitoring allows authorized users to monitor another extension user's call in real time. The supervisor can dial "feature code" + "extension number" to monitor the extension user's call.
Go to Feature Code tab.
, clickIn the Call Monitor section, you can enable or disable monitor modes, and modify corresponding feature codes.
Yeastar Cloud PBX supports the following monitor modes:
- Listen (Default code: *90)
Listen mode allows supervisor to listen to a call in real time.
The supervisor can not talk with the monitored extension users.
- Whisper (Default code:
*91)
Whisper mode allows supervisor to listen to a call in real time, and talk with the monitored extension user privately.
The other party can not hear the supervisor's voice.
- Barge-in (Default code:
*92)
Barge-in mode allows the supervisor to listen to a call in real time and talk with both parties.