Pause an Agent

Pause an agent's service in a queue. After an agent is paused, the agent would not receive calls from the queue.

Request URL


Request parameters

Parameter Required Type Description
queuenumber Yes Integer Queue number.
extnumber Yes Integer Dynamic agent's number.

Response parameters

Parameter Type Description
status String Request result.
  • Success
  • Failed


Request example

Pause the service of agent 1000 in queue 6700.

POST /api/v2.0.0/queue/pause_agent?token=1e3b3ebb6a974cb42ed31de5413df52d HTTP/1.1
Content-Type:application/json; charset=utf-8

	"queuenumber": "6700",
	"extnumber": "1000"
Response example
HTTP/1.1 200 OK
Server: Boa/0.94.14rc21
Accept-Ranges: bytes
Connection: close
Content-Type: application/json
Access-control-allow-origin: *
Access-control-allow-methods: GET, POST, OPTIONS, PUT, DELETE

    "status": "Success"