About This Guide

This user guide provides step-by-step procedures and reference information about using Linkus Web Client.

Audience

This guide is intended for users who need to access and operate on Linkus Web Client.

Additional resources

The following table displays related documents to which you may need to refer.

Table 1.
Document Description Intended Audience
Call Center Console User Guide Call Center Console is an additional service that allows queue manager and agents to monitor queue performance and call activity, and manage queue calls. This guide is intended for call center managers (supervisors) and agents who need to monitor call center performance and manage queue calls.
Operator Panel User Guide Operator Panel allows you to manage multiple calls (including your group members' and yours), and direct calls to appropriate destination quickly and efficiently. This guide is intended for operators and receptionists who need to manage calls and user presence on Operator Panel.