Linkus Web Client CTI Overview

Linkus Web Client can be used in either softphone mode or CTI mode. This topic describes what is softphone mode and CTI mode, what call operations you can do in each mode, and compatible IP phones.

Softphone mode

A softphone is a software-based phone that is equivalent to a traditional deskphone, which allows you to make and receive calls over the Internet via a computer. A softphone not only has all the features of a deskphone, but also has additional features typical for online messaging, such as chat, video call, extension presence, etc.

If you don't have a deskphone in the office, you can set Linkus Web Client to softphone mode. In this way, you can perform the following operations to manage phone calls on your computer:
  • Make/End a call
  • Make a second call
  • Answer/Reject a call
  • Mute/Unmute a call
  • Transfer a call (attended transfer and blind transfer)
  • Record a call
  • Hold/Resume a call
  • Swap hold

CTI mode

Computer Telephony Integration (CTI) connects a computer with a telephone system, which allows you to control a phone from your computer.

If you prefer a deskphone for communication, you can set Linkus Web Client to CTI mode. In this way, Linkus Web Client acts as a visual control panel on which you can perform the supported call operations, whereas calls are made and received from the connected phone.

You can control IP phones and analog phones via Linkus Web Client CTI. Supported operations to manage calls via CTI vary from phone models. Refer to the following table for details.
Note:
Table 1.
Operations Compatible Yealink/Fanvil IP phones Other IP phones/Analog phones
Make/End a call
Make a second call ×
Answer a call ×
Reject a call
Hold/Resume a call
Mute/Unmute a call × ×
Blind transfer a call
Attended transfer a call ×
Record a call
Swap hold ×

Compatible Yealink IP phones

Compatible Fanvil IP phones

Table 3.
Phone Model Firmware Version
X1S/X1SP 2.2.12 or later
X1SG 2.2.12 or later
X3SG 2.2.12 or later
X3U 2.2.12 or later
X4U 2.2.11 or later
X5U 2.2.11 or later
X5S 2.2.1 or later
X6 2.2.1 or later
X6U 2.2.11 or later
X7 2.2.11 or later
X7C 2.2.11 or later
X7A 2.2.0.229 or later
X210 2.2.11 or later
X210i 2.2.11 or later