Manage Your Call Logs
This topic describes how to manage your call logs (including personal call logs and queue call logs).
Manage personal call logs
- Log in to Linkus Web Client, go to Call Logs.
- Optional: To filter call logs, select a communication type from the drop-down list of .
- To chat with a colleague, right click a record, then click Chat.
- To place a call to a colleague or an external contact, double click a call log or click .
- To delete a call log, select the desired call log, click and OK.
Manage queue call logs
If you are an agent of a call queue, and are authorized to view the queue's call logs, you can check and manage queue call logs on your Linkus Web Client.
- Requirements
- System administrator has granted you the viewing permission of queue call logs.
- Procedure
-
- Log in to Linkus Web Client, go to .
- Optional: At the top of the list, filter or search the desired call logs.
- To place a call to the caller, double click a call log or click .
- To change the processing status of a missed queue call when you
decide to handle the missed call or have handled it, do as
follows:
- Click the processing status beside the call log.
- In the drop-down list, select the desired one.