Enable Call Waiting

By default, when you are on an active call using NovoOne Web Client, new incoming calls are forwarded directly to your extension's busy forwarding destination. With Call Waiting enabled, you are notified of new incoming calls and can answer another call without ending the active call.

Procedure

  1. Log in to NovoOne Web Client, go to Preferences > Features.
  2. In the Call section, select the checkbox of Call Waiting.
  3. Click Save.

Result

  • This setting takes effect immediately and is synchronized to your NovoOne Mobile Client.

  • When your are on an active call, incoming calls are presented on the client.

    Note:
    • NovoOne Web Client supports up to 6 concurrent calls. When the limit is reached, additional incoming calls are forwarded directly to your extension's busy forwarding destination.
    • This feature does not apply to queue calls. Whether queue calls are delivered to the extension that is already on an active call depends on the queue's setting.