View and Manage Recordings

This topic describes how to view and manage your call recordings on NovoOne Web Client.

Procedure

  1. Log in to NovoOne Web Client.
  2. At the left navigation bar, go to Call Logs.
  3. At the top of the call log list, click Recording.

    All call logs that have recordings are listed.

  4. In the list, manage the call recordings according to your needs.
    Operation Instruction
    Play a call recording

    Listen to a recorded call to review what was discussed.

    1. Hover over the desired recording.
    2. Click to play.
    3. Optional: Adjust the volume and playback speed as needed.
    Download a call recording

    Save a copy to your computer for backup or offline access.

    1. Hover over the desired recording.
    2. Click .

      The call recording is downloaded to your computer in .wav format.
    View the transcript of a call recording Read the call content in text format for quick review.
    Note: This operation is available only if the system administrator has enabled the Call Transcription feature and granted you permission to use it.

    1. Hover over the desired recording.
    2. Click .

      The call recording transcripts will replace the original call transcript and displayed in the details page of the corresponding call log.
    Delete a call recording

    Remove unwanted recordings as needed.

    1. Hover over the desired recording.
    2. Click , then click .
    3. In the pop-up window, click OK to delete the recording.

      The call recording is deleted across your NovoOne clients.