Identify Callers from Contacts

Yeastar Contacts feature allows users to identify incoming callers if the caller information is saved in the Company Contacts or Personal Contacts.

Requirements

Identifying Caller ID is supported on all endpoints, including Linkus, desktop phone, and other softphones.

Identifying callers from Company Contacts
Supported for the authorized users who have permissions to view or manage the Company Contacts.
For more information of the permissions, see Configure Company Contacts Permissions for Users.
Identifying callers from Personal Contacts
Supported for each extension user.

Priority of Caller ID matching

If an incoming number is stored in Company Contacts, Personal Contacts, and mobile phone book at the same time, the priority of Caller ID matching is as follows:

  1. Mobile phone book
  2. Company Contacts
  3. Personal Contacts

Configure Caller ID Match

  1. Go to Contacts > Settings.
  2. Select the checkbox of Enable Caller ID Match.
  3. Specify to match the exact caller ID or minimum number of caller ID digits.
    • Exact Match: Only when the incoming Caller ID matches exactly your existing contact number will the contact name be displayed.
    • Fuzzy matching: When the last few digits of the incoming Caller ID matches that of your existing contact number, the contact name will be displayed. The default value is 7.
  4. In the Name Display Format field, select the contact display order.
    • First Name Last Name
    • Last Name First Name
  5. Click Save and Apply.
Example

The contact Dora's phone number 12345678 is saved in Company Contacts.

  • Exact Match is selected:
    • If the incoming caller ID is 12345678, the contact name "Dora" will be displayed.
    • If the incoming caller ID is +012345678, the contact name will not be displayed.
  • Fuzzy matching last 8 digits is configured:
    • If the incoming caller ID is +012345678, the contact name "Dora" will be displayed.
    • If the incoming caller ID is 62345678, the contact name "Dora" will not be displayed.