Force Drop an Extension's Call
The authorized users can dial a feature code to force drop an extension's ongoing call.
Background information
The default feature code for Call Force Drop is
*94
. To check or change the feature code, go to .
Scenario
Call Force Drop is a feature that can be applied in the following scenario:
Employee A (Ext.2000) and Employee B (Ext.3000) are in a call; Leader C (Ext.1000) has urgent things to confirm with Employee A.
In this case, Leader C can forcibly disconnect the call between Employee A and Employee B, and place another call to Employee A.
Prerequisites
Grant Call Force Drop permission to the desired user.
In this case, grant the permission to Leader C (Ext.1000).
Procedure
To force drop the call of Employee A (Ext.2000), do as follows:
- Leader C (Ext.1000) dials
*
{feature_code}+{extension_number} on his or her phone.In this case, Leader C dials
*942000
.
Result
The ongoing call between Employee A and Employee B is disconnected, and each user is prompted as follows:
- Leader C (Ext.1000) would hear a prompt "Call force drop succeeded.".
- Employee A (Ext.2000) would hear a prompt "This call was forced to be dropped".
- Employee B (Ext.3000) would hear a busy tone, and the call would be ended.