Query Queue Settings

Query detailed information of one or more queues， like queue number, queue name, static agents, dynamic agents, etc.

Endpoint

POST /api/v1.1.0/queue/query?token={token}

Request Parameters


Name	Importance	Type	Description
`queueid`	Optional	String	The Queue number. Query a Queue: Set `queueid` to the Queue number. Example: `"queueid":"6700"` Query multiple Queues: Set `queueid` to the Queue number. Separate multiple Queues with `,`. Example: `"queueid": "6700,6701"` Query all Queues: Do not send `queueid` parameter.

Response Parameters


Name	Type	Description
`queues`	Object	Object.
`queuenumber`	Int	The queue number.
`queuename`	String	The queue number.
`password`	String	The password to join dynamic agent.
`ringstrategy`	String	The ring strategy. Ring All Least Recent Fewest Calls Random Rrmemory Linear
`failoveraction`	String	The failover destination.
`agents`	String	Static agents.
`dynamicagents`	String	Dynamic agents.
`agenttimeout`	String	The agent timeout.
`agentannounce`	String	The agent announcement.
`wrapuptime`	Int	The wrap-up time.
`ringinuse`	String	Ring the members whose device are known to be “in use”. on: enable off: disable
`retry`	Int	The number of seconds to wait before trying all the phones again.
`musiconhold`	String	The on-hold music.
`maxwaittime`	Int	The caller max wait time.
`joinempty`	String	Allow callers to join a queue that has no agents. on: enable off: disable
`leavewhenempty`	String	Callers already on hold will be forced out of a queue when no agents are available. on: enable off: disable
`joinannounce`	String	Announcement played to callers prior to joining the queue.
`announcepos`	String	Announce position of caller in the queue. on: enable off: disable
`announcefreq`	String	How often to announce queue position and estimated hold time.
`announceholdtime`	Int	Announce the hold time to the caller periodically.
`userannounce`	String	An periodic announcement.
`userannouncefreq`	Int	How often to play the periodic announcements.
`breakoutkey`	String	The breakout key.
`breakoutaction`	String	The breakout action.
`breakoutdest`	String	The breakout destination.
`idannouncement`	String	The file name of the prompt that announces the agent ID. It is "None" by default. Note: When querying one or more queues, this parameter is bound to return value(s).
`satisfactionsurvey`	String	The file name of the prompt for customer satisfaction survey. It is "None" by default. If it is not specified, the prompt will not be played.

Examples

Request Example

Query Queue 6701.

POST /api/v1.1.0/queue/query?token=1e3b3ebb6a974cb42ed31de5413df52d HTTP/1.1
Content-Type:application/json; charset=utf-8
Host: 192.168.5.150
{
    "queueid": "6701"
}

Query all Queues.

POST /api/v1.1.0/queue/query?token=1e3b3ebb6a974cb42ed31de5413df52d HTTP/1.1
Content-Type:application/json; charset=utf-8
Host: 192.168.5.150

Response Example

HTTP/1.1 200 OK
Access-control-allow-origin: *
Access-control-allow-methods: GET, POST, OPTIONS, PUT, DELETE
{
    "status": "Success",
    "queues": [
        {
            "queuenumber": "6700",
            "password": "6700123",
            "queuename": "6700",
            "ringstrategy": "Ring All",
            "failoveraction": "Hang up",
            "agents": "103,102,",
            "dynamicagents":"Local/4001@only-dialextension-q6700,
      ","agenttimeout":"10","agentannounce":"[None
            ]","wrapuptime":"10",
      "ringinuse": "on",
            "retry": "10",
            "musiconhold": "[None]",
            "maxwaittime": "30",
            "joinempty": "on",
            "leavewhenempty": "on",
            "joinannounce": "[None]",
            "announcepos": "off",
            "announcefreq": "15",
            "announceholdtime": "on",
            "userannounce": "[None]",
            "userannouncefreq": "60",
            "breakoutkey": "0",
            "breakoutaction": "Hang up",
            "satisfactionsurvey": "None",
            "idannouncement": "Default"
        }
    ]
}