AutoCLIP Overview

AutoCLIP (Auto Calling Line Identity Presentation) is an intelligent call matching feature. You can configure AutoCLIP to route inbound calls to original extensions, which will promote your customer satisfaction and work efficiency.

Scenarios

Assume sales representatives in your company often make outbound calls to customers for promotion. More or less, some customers may miss the calls. When customers call back, the calls are routed to the reception or business auto attendant. Neither reception/business auto attendant nor the customers know who placed the call.

With AutoCLIP feature, the PBX can redirect the calls to the original extension users who placed the calls when customers call back.

How does the PBX redirect calls to original extensions?

  1. When extension users make outbound calls, the PBX automatically stores the records to AutoCLIP routing table.
  2. When customers call in the PBX, PBX will search the phone numbers from the AutoCLIP routing table.
    • If there're matched records in AutoCLIP routing table, the calls will be routed to corresponding extensions.
    • If there're not matched records in AutoCLIP routing table, the calls will be routed to the destination specified in inbound routes.