Switch Group Members' Presences

When your group member or you are unavailable to take a call, you can switch the presence for your group member or yourself. This topic describes how to switch the presence status of your group member and yourself.

Prerequisites

To switch member's presence status, Switch group member's presence permission is required.

Procedure

  1. On the Extension panel, hover your mouse over the extension.
  2. Click the presence status icon.
  3. On the pop-up list, select a status.

Result

Calls to this extension group member will be forwarded to a specific destination based on the presence.