Configure Function Keys

Function keys allow you to monitor status of specific objects or quickly perform specific features. This topic describes how to configure function keys on Linkus Web Client.

Applications

Function keys can be applied to the following endpoints:

Limitations

The supported number of function keys varies on different endpoints:
  • Linkus Web Client: Max. 120
  • Yeastar Linkus for Google: Max. 120
  • Auto-Provisioned IP Phone: Depend on how many line keys your phone supports.

Types of function keys

Key Type Function Icon & Description
N/A No functionality.
  • : The function key provides no functionality until configuration.
Line

Configure line keys for IP phone.

  • : The key type Line is only available for IP phones.
BLF Monitor the status of a specific extension.
  • : The monitored extension is unregistered.
  • : The monitored extension is online and ready for communication.
  • : The monitored extension is away from desk.
  • : The monitored extension doesn't want to be disturbed, and won't receive any calls.
  • : The monitored extension is currently on lunch break.
  • : The monitored extension is on a business trip.
  • : The monitored extension is currently off work.
  • : The monitored extension receives a call.
    Tip: To pick up the incoming call to the extension on Linkus Web Client or Linkus extension, hover your mouse over the function key, then click the desired incoming call.

  • : The monitored extension is in a call.
  • : The monitored extension is held in a call.
Speed Dial Speed dial a number.
  • : Click the icon to place a call to the most commonly dialed numbers or extensions.
Check Voicemail
  • Monitor the status of voicemail.
  • Check voicemail messages.
  • : The monitored extension is deleted.
  • : All the voicemails of the monitored extension are read.
  • : There are unread voicemails for the monitored extension.
    Tip: To check the voicemail messages on Linkus Web Client or Linkus extension, click the icon, then enter the voicemail PIN code as prompts.
Check Group Voicemail
  • Monitor the status of group voicemail in shared mode.
  • Check group voicemail messages.
  • : The monitored group voicemail is deleted.
  • : All the voicemails of the monitored group voicemail are read.
  • : There are unread voicemails for the monitored group voicemail.
    Tip: To check the voicemail messages on Linkus Web Client or Linkus extension, click the icon, then enter the group voicemail PIN code as prompts.
Park & Retrieve
  • Monitor the status of a specific parking number.
  • Park a call on a specific parking number.
  • Retrieve a parked call from a specific parking number.
  • : The parking number is invalid.
  • : The parking number is available.
    Tip: You can click the icon to park the current call on the parking number.
  • : The parking number is occupied.
    Tip: You can click the icon to retrieve the call.
Intercom
  • Monitor the status of a specific extension.
  • Place an intercom call to the monitored extension to make an announcement.
  • : The monitored extension is unregistered.
  • : The monitored extension is available.
  • : The monitored extension receives a call.
  • : The monitored extension is in a call.
DTMF Send DTMF signals directly instead of manually entering the numbers each time.
  • : During a call, click the icon to send DTMF signals.
Agent Login/Logout
  • Monitor login status in a specific queue.
  • Log in to or log out of a specific queue.
  • : Not a member in a specific queue.
  • : Log in to a specific queue.
  • : Log out of a specific queue.
Agent Pause/Unpause
  • Monitor service status in a specific queue.
  • Pause or unpause receiving a call from a specific queue.
  • : Resume service in a queue.
  • : Pause service in a queue.
  • : Not a member in a specific queue.
  • : Not logged in to a specific queue.
LDAP Directory Quickly access the LDAP phonebook to query contact information on IP phones.
  • : The key type LDAP Directory is only available for IP phones.

Procedure

  1. Log in to Linkus Web Client, go to Preferences > Function Keys.
  2. Configure function keys according to your needs.
    • Type: Select a key type.
    • Value: Configure a desired value based on the key type, such as parking number, queue, or extension.
    • Label: Optional. Enter a value to help you identify the function key.
  3. Click Save.

Result

  • For Linkus Web Client and Yeastar Linkus for Google, function key settings would be applied to either of the two endpoints ONLY:
    • If your Linkus Web Client ISN'T associated with Yeastar Linkus for Google, Linkus Web Client automatically applies the changes.

      At the top tool bar, click to bring up a mini panel, on which you can monitor status of specific objects or quickly perform specific features via function keys.

    • If your Linkus Web Client has been associated with Yeastar Linkus for Google, Yeastar Linkus for Google automatically applies the changes.

      At the top-right corner of Yeastar Linkus for Google, click . All the function keys are displayed on the right side of Yeastar Linkus for Google.

  • If you have registered your extension on an IP phone via Auto Provisioning, the phone also automatically applies the changes.
    Note: For IP phones, the number of programmable function keys depends on how many line keys your phone supports. If the number of function keys you assign exceeds the number of programmable keys supported by your phone, the redundant keys cannot take effect.