Configure Function Keys

Function keys allow you to monitor status of specific objects or quickly perform specific operations. This topic describes how to configure function keys on Linkus Web Client.

Applications and limitations

Refer to the following table for the endpoints where function keys can be applied and the supported number of function keys for each endpoint.


Supported Endpoint	Max. Number of Function Keys
Linkus Desktop Client	120
Linkus Web Client
Yeastar Linkus for Google
IP phones that support Auto Provisioning.	Depend on how many line keys your phone supports.

Procedure

Log in to Linkus Web Client, go to Preferences > Function Keys.
Configure function keys according to your needs.
- Type: Select a key type.
  Tip: For the supported key types, see the table.
- Value: Configure a desired value based on the key type, such as parking number, queue, or extension.
- Label: Optional. Enter a value to help you identify the function key.
Click Save.

Result

The function keys are applied to Linkus Desktop Client, Linkus Web Client, and Yeastar Linkus for Google.
You can click at the top tool bar to bring up a mini panel, on which you can monitor status of specific objects or quickly perform specific operations via function keys.
If you have registered your extension on an IP phone via Auto Provisioning, the phone also automatically applies the changes.
Note: For IP phones, the number of programmable function keys depends on how many line keys your phone supports. If the number of function keys you assign exceeds the number of programmable keys supported by your phone, the redundant keys cannot take effect.

Types of function keys


Key Type	Function	Icon & Description
N/A	No functionality.	: The function key provides no functionality until configuration.
Line	Configure line keys for IP phone.	: The key type Line is only available for IP phones.
BLF	Monitor the status of a specific extension.	: The monitored extension is unregistered. : The monitored extension is online and ready for communication. : The monitored extension is away from desk. : The monitored extension doesn't want to be disturbed, and won't receive any calls. : The monitored extension is currently on lunch break. : The monitored extension is on a business trip. : The monitored extension is currently off work. : The monitored extension receives a call. Tip: To pick up the incoming call to the extension on Linkus Web Client or Linkus extension, hover your mouse over the function key, then click the desired incoming call. : The monitored extension is in a call. : The monitored extension is held in a call. Note: The function key doesn't work in an audio conference call.
Speed Dial	Speed dial a number.	: Click the icon to place a call to the most commonly dialed numbers or extensions.
Check Voicemail	Monitor the status of voicemail. Check voicemail messages.	: The monitored extension is deleted. : All the voicemails of the monitored extension are read. : There are unread voicemails for the monitored extension. Tip: To check the voicemail messages on Linkus Web Client or Linkus extension, click the icon, then enter the voicemail PIN code as prompts.
Check Group Voicemail	Monitor the status of group voicemail in shared mode. Check group voicemail messages.	: The monitored group voicemail is deleted. : All the voicemails of the monitored group voicemail are read. : There are unread voicemails for the monitored group voicemail. Tip: To check the voicemail messages on Linkus Web Client or Linkus extension, click the icon, then enter the group voicemail PIN code as prompts.
Park & Retrieve	Monitor the status of a specific parking number. Park a call on a specific parking number. Retrieve a parked call from a specific parking number.	: The parking number is invalid. : The parking number is available. Tip: You can click the icon to park the current call on the parking number. : The parking number is occupied. Tip: You can click the icon to retrieve the call. Note: The function key doesn't work in an audio conference call.
Intercom	Monitor the status of a specific extension. Place an intercom call to the monitored extension to make an announcement.	: The monitored extension is unregistered. : The monitored extension is available. : The monitored extension receives a call. : The monitored extension is in a call.
DTMF	Send DTMF signals directly instead of manually entering the numbers each time.	: During a call, click the icon to send DTMF signals. Note: The function key doesn't work in an audio conference call.
Agent Login/Logout	Monitor login status in a specific queue. Log in to or log out of a specific queue.	: Not a member in a specific queue. : Log in to a specific queue. : Log out of a specific queue.
Agent Pause/Unpause	Monitor service status in a specific queue. Pause or unpause receiving a call from a specific queue.	: Resume service in a queue. : Pause service in a queue. : Not a member in a specific queue. : Not logged in to a specific queue.
LDAP Directory	Quickly access the LDAP phonebook to query contact information on IP phones.	: The key type LDAP Directory is only available for IP phones.
Boss-Secretary Feature	Monitor the call status of your boss or secretary.	As a boss, you can monitor your secretary's call status: : The secretary is NOT handling any calls for you. : The secretary is answering calls for you. : The secretary is putting a call on hold, waiting for you to answer. As a secretary, you can monitor your boss's call status: : The boss is NOT holding any calls for you to resume. : The boss is putting a call on hold, waiting for you to resume.
Call Forwarding	Quickly enable or disable call forwarding for the IP phone.	: The key type Call Forwarding is only available for IP phones.