Web Call Overview

Linkus Web Client allows you to have audio calls or video calls with colleagues and external contacts anywhere anytime. This topic describes requirements of Linkus web calls.

Requirements

PBX Server
To use audio service, contact system administrator to check if PBX server meets the following requirements:
  • Web Server Protocol: HTTPS
  • Codec: Any one of u-law, a-law, or G722 is enabled on PBX server.
To use video service, besides the above requirements, make sure the followings are ready on PBX server.
  • PBX Plan: Ultimate Plan
  • Codec: Either VP8 or H264 is enabled on PBX server.
    Note:
    • Codec VP8 is preferred.
    • If VP8 and H264 are both enabled, make sure VP8 has the top priority.
Web Browser
Use one of the following web browsers with compatible version to access Linkus Web Client:
  • Google Chrome (64-bit): Version 87 or later.
  • Microsoft Edge (64-bit): Version 87 or later.
  • Opera: Version 72 or later.

Supported call features

Call Feature Description
Audio Conferencing
This feature allows you to initiate an instant audio conference during a call.
Note: Up to 9 members are supported.

For more information, see Audio Conferencing Overview.
Send to Voicemail This feature allows you to forward an incoming call to your voicemail with one click from the incoming call pop-up.

For more information, see Forward an Incoming Call to Voicemail.
Call Flip

This feature allows you to flip an active call from Linkus Desktop Client to another device (with your extension registered), without any interruption to the conversation.

For more information, see Flip an Active Call between Devices.
Call Switch

This feature allows you to retrieve an active call from the original device (with your extension registered) to Linkus Desktop Client, without any interruption to the conversation.

For more information, see Continue an Active Call on Linkus Web Client.
Call Park This feature allows you to park an active call on a system-assigned or manually selected parking number.

For more information, see Park a Call.
Call Merge This feature allows you to merge two or more active calls into an audio conference call.

For more information, see Merge Calls into an Audio Conference Call.
Call Hold/Resume
This feature allows you to pause your conversation without having to hang up, and resume the call when you are ready.
Note: Allow to hold up to 6 active calls at the same time.
Call Transfer This feature allows you to transfer an ongoing call to another number.
Call Recording

This feature allows you to record calls and play back later to review and confirm information.
Call Note This feature allows you to add tags and remarks for calls, capturing essential information for future reference.

For more information, see Add Notes to a Call.
Send Call Details via Email This feature allows you to send call details to specified email addresses for follow-up.

For more information, see Send Call Details via Email.
Call Transcription This feature supports transcribing calls into readable texts, and generating summaries automatically.

For more information, see Transcribe a Call.