Check and Manage Voicemails

This topic describes how to check and manage your voicemails on Linkus Mobile Client.

Procedure

  1. On Linkus Mobile Client, go to Calls > Voicemail.
    Note: If there exists unread voicemails, a badge will appear on the Voicemail tab, displaying the number of unread voicemails.
  2. Optional: At the top-left corner, select a read status to filter voicemails.

  3. In the list, check and manage your voicemails.
    Note:
    • Changes to the voicemails will be synchronized to all Linkus UC Clients.
    • If the label "Forwarded from: <Extension Name> - <Extension Number>" is displayed below a voicemail, this indicates that the voicemail was forwarded from another extension. Any changes on such voicemails will not affect the original voicemails.
    Play a voicemail
    Tap to play the voicemail.

    An unread voicemail will be marked as read.

    Tip: If it is a group voicemail, you can tap to see whether other group members have read the voicemail.
    View and edit a transcript of a voicemail
    Note: This operation is available only if system administrator has set up voicemail transcription feature.
    1. Tap the desired voicemail.
    2. In the expanded panel, tap .

      The transcribed text is displayed in the text box below the voicemail, and an unread voicemail will be marked as read.

    3. In the expanded panel, tap to edit the transcribed text.
    4. At the top-right corner, tap Save.
    Change read status of a voicemail
    1. Long press the desired voicemail
    2. In the pop-up window, tap Unread or Read.

      The unread voicemail is marked with a red dot (), while the read voicemail is grayed out.

    Forward a voicemail
    Note: To use this feature, make sure the version of your Linkus Mobile Client meets the following requirements:
    • Linkus iOS Client: Version 5.25.15 or later
    • Linkus Android Client: Version 5.25.13 or later
    1. Long press the desired voicemail.
    2. In the pop-up window, tap Forward.
    3. In the pop-up extension list, select desired one or more extensions.
    4. At the bottom, click OK.

      A prompt "Voicemail forwarded successfully." appears on the screen. Your original voicemail will still remain in your voicemail list, and you can check and manage it as usual.

    Delete a voicemail
    1. Long press the desired voicemail.
    2. In the pop-up window, tap Delete.