First, make sure that the login username and password are correct.

If you still can not log in, you can report the problem on Linkus.

At the top-left corner of Linkus Mobile Client, tap your account.

The other Linkus clients that you are logged into are displayed beside your name.

1. At the top-left corner of Linkus Mobile Client, tap your account.

   The other Linkus clients that you are logged into are displayed beside your name.

   

2. Log out of the desired Linkus client as follows:
   1. Tap the icon of Linkus client.
   2. In the Logged In page, tap Log out of Linkus Desktop Client or Log out of Linkus Web Client.
   3. In the pop-up window, tap OK.

1. On Linkus Mobile Client, go to Directory > Extensions.

2. Tap the desired extension.

3. On the extension details page, tap .

   The extension is added to your Favorites list. You can find the extensions which you communicate with most often in the list.

   

Enable full screen alerts

Allow Linkus to display full screen alerts that cover the entire screen.

1. Go to Settings > Apps.
2. At the top-right corner, tap , then select Special access.
3. Scroll down to the bottom and tap Full screen alerts.
4. Find Linkus and turn on the switch.

   

Disable Do not disturb / Focus mode

If Do not disturb or Focus mode is enabled accidentally, you can turn it off.

1. Swipe down from the top of your screen to access the Control Center.
2. Tap the Do not disturb button or the focus mode button.

   

   If the button is not highlighted, it indicates that the Do not disturb / Focus mode is disabled.

   

Add Linkus app for notifications in Do not disturb / Focus mode

If Do not disturb / Focus mode is enabled and must remain enabled, you can add Linkus app to the allowlist to ensure calls are not missed.

Mode	Instruction
Do not disturb mode	Go to Settings > Notifications > Do not disturb. In the Allowed during Do not disturb pane, tap App notifications. Tap to add Linkus app.
Focus mode	Go to Settings > Modes and Routines, select a desired focus mode. In the Choose what this mode does pane, tap Stay focused. Allow notifications from Linkus. Tap Do not disturb. In the Allowed during Do not disturb pane, tap App notifications. Tap to add Linkus app. Allow to use Linkus in this mode. Tap Restrict app usage. Add Linkus app.

If your iPhone does not receive the first incoming call and no missed call notification is displayed, but receives subsequent calls normally, Focus mode may be enabled. You can resolve this issue in the following ways:

By default, you will be notified via a pop-up message on the call screen, as shown below:

If you want to receive notifications via beep tone, you need to change the notification method as follows:

No.

You don't need to pay for the outbound call as the outbound call is made through PBX's trunk.

Yes.

Number rewriting feature needs to work with PBX's outbound route. To achieve this, you need to contact system administrator to create an outbound route on PBX and grant your extension the permission to use, then you can choose the desired outbound route on Linkus to call out as follows.

Because you are not allowed to record a call. Contact system administrator to grant you the permission if necessary.

The issue may be caused by improper configuration of recordings' storage location. You can contact system administrator to check.

Yes.

By default, Linkus Mobile Client follows the language of your mobile phone. To change the language of Linkus Mobile Client, change the language in your mobile phone settings.