Documentations
Browse the documentations for setting up and utilizing Yeastar Contact Center
Inbound Call Center
Omnichannel Messaging
Click on the tabs below to find detailed manuals tailored to your specific role.
Fundamental Call Queue Setup
Define the basic call queue structure, create the call
queue and decide how to distribute inbound calls to the
queue of agents.
Workload-based Routing
Establish a call queue and configure initial
settings, including ring strategy, agent
assignment, and timeout handling options.
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Skill-based Routing
Set up a call queue to distribute calls to agents
based on the agents’ rated ability to handle
calls.
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Enhanced Call Queue Setup
Set up the call queue as needed to optimize caller
experience and increase agent productivity.
Queue Management
Configure the call queue with specific needs to
optimize caller experience
Agent Management
Efficiently oversee and control agent activities.
Call Center Console Setup
Set up workspaces to provide all the tools your agents and supervisors need in one single web-based interface.
Wallboard Setting
Configure supervisor wallboard for queue management and monitoring.
Queue Panel Setting
Grant access to a queue panel workspace for intuitive call operations and agent management with simple clicks.
Call Center Report & Analysis
Get access to advanced call center report and run targeted analysis of your call center data.
Queue Perofrmance Reports
Gain insight into the work efficiency of queues to evaluate the performance.
Agent Performance Reports
Gain insight into the performance of agents to evaluate if agents meet the expectations.
Queue Monitoring on Wallboard
Track queue statistics with up-to-the-minute call center metrics and KPIs for in-depth call center monitoring and management.
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Queue Management on Queue Panel
Monitor and manage queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, parking, etc.
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Agent Operations on
Web Client
Web Client
Manage your agent status, and process queue call interactions directly through a web browser.
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Agent Operations on
Desktop Client
Desktop Client
Manage your agent status, and process queue call interactions with a desktop application on your computer.
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Agent Operations on
Mobile Client
Mobile Client
Manage your agent status, and process queue call interactions from your mobile device on the go.
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Message Channel Setup
Integrate the channels you offer to customers into a single platform to ensure a seamless customer service.
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Message Queue Setup
Route messages to a dedicated queue of agents, facilitating workload sharing among agents for faster issue resolution.
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Message Logs Management
Track messages processing details with clear timeline to get value insights of chat interactions with customers.
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Agent Operations on
Web Client
Web Client
Process customers' chat interactions directly through a web browser.
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Agent Operations on
Desktop Client
Desktop Client
Process customers' chat interactions with a desktop application on your computer.
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Agent Operations on
Mobile Client
Mobile Client
Process customers' chat interactions from your mobile device on the go.
Learn More