With shared wrap-up time feature, agents who belong to multiple queues will have
sufficient time to complete post-call processing after finishing a call, avoiding receiving
new calls from other queues during wrap-up time period. This topic describes how to enable
shared wrap-up time among multiple queues.
Requirements
The firmware version of PBX server is 37.17.0.16 or
later.
Procedure
- Log in to PBX web portal, go to .
- On the top of the queue list, click Options.
- In the pop-up window, select the checkbox of Shared Wrap-up Time
Across Multiple Queues.
- Click Save and Apply.
Result
When an agent who belongs to multiple queues finishes a call in one queue, the
wrap-up time configured in that queue will be applied across all queues associated
with this agent, the agent will not receive new calls from other queues during this
wrap-up period.