Unpause an Agent in a Queue

Unpauses an agent in a specified queue.

Request URL

POST {base_url}/uc-cconfig/api/v1/queues/agents/unpause

Request parameters

Headers
Parameter Required Type Description
Authorization Yes String The access token used for authentication.

Format: Bearer {access_token}.
x-tenant-code Yes String The tenant name.
Note: You can obtain tenant name using the Query Tenants interface.
Body parameters
Parameter Required Type Description
queueExtension Yes String The extension number of the queue. Length: 1-31 characters.
agentExtension Yes String The extension number of the agent. Length: 1-31 characters.

Response parameters

Parameter Type Description
requestId String The unique ID of the request, which can be used to quickly locate the request.
code String The HTTP status code of the request.
  • 200: Request succeeded.
  • Non-200 value: Request failed.
message String The status message of the request.
detailMessage String The detailed error information.

When the request is successful, this parameter returns empty.

Example

Request example

POST /uc-cconfig/api/v1/queues/agents/unpause HTTP/1.1
Host: api.cn.novoone.com
Authorization: Bearer eyJraWQiOiJjbi0wLWtleS0xIiwiYWxnIjoiUlMyNTYifQ.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.AMBnRYQuBmBxX5qZGethRuAqTm9JzAHAQJgq0rBW9kZo_B7ZJHYZOOt7hMyQRMG_fYfnJoU-LmZCM99e20jwQZ2vSipaTtIa7BGhpr7KK-EBunjLU2lAuv2FDEE6B9yGu-ZVg56tNXQRgv1xfTN-bQgN-qx9dcJc2j4wQX9Rqxd6NhjWO1eGUQlWOcVd-gpveaRCU-q6BwNlZL8JAS7rkFrf1uHYnKxUbDh_X-7Cx7f7DtR3R3VsywDXOeNmHQ-DqiKmaOtxOYFgKh9hyeQR9QSJ2V5rM3VILn4Ffb21hbrPARxNml9zhtTU4653e4Ir4J5WEJB50YSIRJX71o48qQ
Content-Type: application/json
x-tenant-code: jint
{
  "queueExtension": "9001",
  "agentExtension": "1001"
}

Response example

HTTP/1.1 200 OK
{
  "requestId": "3b53d41e9664744018a35d82fedb1fee",
  "code": "200",
  "message": "SUCCESS",
  "detailMessage": ""
}