NovoOne 68.264.0.40

Release date: November 9, 2026

Platform

This section describes the new features and improvements introduced in this release of NovoOne communications platform.

New features

API
Added support for Open APIs (Path: System > API), enabling you to integrate NovoOne with third-party systems and automate system management through APIs.
For more information, see Developer Guide.

Improvements

SIP Trunks
Added support for assigning DID numbers associated with assigned SIP trunks to resellers directly from the SIP trunk assignment page (Path: SIP Trunks > SIP Trunks > > Reseller Assignments > DID).

Inventory
  • Added support for assigning DID numbers to resellers directly from the DID number list (Path: Inventory > DID Numbers > Assign).

  • Added support for configuring custom RPS servers (Path: Inventory > IP Phones > Phones > More > Redirect Servers), allowing you to provision phones through custom RPS servers.

Alarm
Added support for the following alarms (Path: Maintenance > Alarm > Alarm Settings > Platform Event):
Alarm Description
Platform Storage Warning The storage usage has reached 85% of the total capacity.
Platform Storage Alert The storage usage has reached 95% of the total capacity.

Tenant

This section describes the new features and improvements introduced in this release of NovoOne tenant.

New features

Speed Dial
Added support for speed dial, allowing users to call an internal or external phone number by dialing a short code instead of the full phone number. (Path: Call Features > Speed Dial).
For more information, see Speed Dial Overview.

Improvements

Users
Added support for configuring call waiting for NovoOne Clients (Path: Users > Users > NovoOne Clients > Call Waiting), allowing users to receive incoming calls while already on a call.
Note: Users can also enable or disable this feature directly in their NovoOne Clients.
  • NovoOne Mobile Client: Account > Call Features > Call Waiting
  • NovoOne Web Client: Preferences > Features > Call Waiting
Inbound Route
  • Added support for importing users into an inbound route and matching DID numbers to specific users (Path: Call Control > Inbound Route > DID Pattern > Import).

  • Added an option Play Prompt Before Routing under Holiday Handling setting for time-based inbound routes (Path: Call Control > Inbound Route > Default Destination > Time-Based Routing > Holiday Handling), allowing you to play a prompt before routing calls to the holiday destination.

    Note: The prompt is configured under Call Control > Business Hours & Holidays > Holidays > Prompt.
Business Hours & Holidays
Added support for specifying a prompt for holidays (Path: Call Control > Business Hours & Holidays > Holidays > Prompt), allowing you to play a custom prompt to callers during holidays.
AI Receptionist
  • Added support for information collection tool (Path: AI > AI Receptionist > Tools > Collect Information), enabling the AI Receptionist to collect key information from callers during conversations and pass it on to the next human agent.
  • Added support for configuring a failover destination (Path: AI > AI Receptionist > Settings > Call Settings), allowing you to specify the destination to route callers when the AI receptionist cannot handle a call.
IVR
  • Added an option Play Prompt Before Routing under Holiday Handling setting for time-based IVRs (Path: Call Features > IVR > Time-Based Routing > Holiday Handling), allowing you to play a prompt before routing calls to the holiday destination.

Ring Group
  • Added an option Play Prompt Before Routing under Holiday Handling setting for time-based ring groups (Path: Call Features > Ring Group > Time-Based Routing > Holiday Handling), allowing you to play a prompt before routing calls to the holiday destination.

Queue
  • Added an option Play Prompt Before Routing under Holiday Handling setting for time-based queues (Path: Call Features > Queue > Time-Based Routing > Holiday Handling), allowing you to play a prompt before routing calls to the holiday destination.

Event Notification
Added support for the following events (Path: System > Event Notification):
Event Description
Write Service Unavailable The storage write service is currently unavailable.
Write Service Resumed The storage write service has been restored and is now operating normally.