Set up Call Recording

Install an external storage device to store recording files and enable Call Recording for internal calls, external calls and conference calls.

Set up Storage Device for Call Recording

  1. Install an external storage device on the PBX.
  2. Format the storage device.
    1. Go to Settings > System > Storage > Preference > Storage Devices, select your external storage device, click .
    2. Click Format.
      Note: The PBX will delete all the data in the external storage device, then start to format the device.
  3. Set the storage location of the recording files.
    1. Go to Settings > System > Storage > Preference > Storage Locations, set the location of Recordings to your external storage device.

    2. Click Save and Apply.

Set up Call Recording for Internal Calls

  1. Go to Settings > PBX > Recording, check the option Enable Recording of Internal Calls.
  2. Set the recording announcement for internal calls.

    1. Upload a custom prompt to the PBX or record a custom prompt on the PBX.
    2. Set Internal Call Being Recorded Prompt to your custom prompt.

      The PBX will notify the called party that the call is being recorded.

  3. In the Record Extensions section, select extensions to the Selected box.

    The selected extensions will be recorded.

  4. Click Save and Apply.

Set up Call Recording for External Calls

  1. Go to Settings > PBX > Recording, set the recording announcement for external calls.

    1. Upload a custom prompt to the PBX or record a custom prompt on the PBX.
    2. Set Outbound/Inbound Calls Being Recorded Prompt to your custom prompt.

      The PBX will notify the external user that the call is being recorded.

  2. In the Record Trunks section, select trunks to the Selected box.

    The calls through the selected trunks will be recorded.

    Note: If you have selected extensions in the Record Extensions section, the extensions' calls will be recorded no matter which trunks are used.

  3. Click Save and Apply.

Set up Call Recording for Conference Calls

  1. Go to Settings > PBX > Recording.
  2. In the Record Conferences section, select conferences to the Selected box.

    The selected conferences will be recorded.

  3. Click Save and Apply.