Dial by Name

You can set the IVR Keypress to "Dial by Name", that will allow the callers to find the person by entering the first 3 letters of extensions' first name.

To use Dial by Name, you need to do the followings:

  • Specify names for extensions on the PBX.

  • Better to instruct the callers to use the feature in the IVR prompt.

  1. Go to Settings > PBX > Call Features > IVR, edit your IVR.
  2. Click Key Press Event tab, set a key action to Dial by Name.
  3. Click Save and Apply.