Dial by Name
You can set the IVR Keypress to "Dial by Name", that will allow the callers to find the person by entering the first 3 letters of extensions' first name.
To use Dial by Name, you need to do the followings:
-
Specify names for extensions on the PBX.
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Better to instruct the callers to use the feature in the IVR prompt.
- Go to , edit your IVR.
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Click Key Press Event tab, set a key action to
Dial by Name.
- Click Save and Apply.