View and Manage Company Contacts

This topic describes how to view, add, edit, or delete company contacts on Linkus Web Client.

Background information

Company Contacts is a directory open to specific colleagues within your organization, which allows those specific colleagues to view, store, and share external contacts, such as organization's customers, resellers, and partners.

Company Contacts is synchronized on the IP phone and Linkus clients where your extension has registered. Operations on Company Contacts vary from one endpoint from another.

Table 1.
Permission Linkus Clients IP Phone
Desktop Client Mobile Client Web Client
View company contacts
Add company contacts ×
Edit company contacts ×
Delete company contacts ×
Import company contacts × × × ×
Export company contacts × × × ×
Note: To view or manage company contacts on Desktop Client or Mobile Client, make sure the client meets version requirement:
  • Linkus Windows Desktop: Version 2.4.8 or later.
  • Linkus Mac Desktop: Version 2.4.8 or later.
  • Linkus Android Client: Version 3.6.9 or later.
  • Linkus iOS Client: Version 3.6.8 or later.

Prerequisites

System administrator has granted view permission or management permission of company contacts to your extension.

View a company contact

  1. Log in to Linkus Web Client.
  2. On the left navigation bar, click Contacts.

    All the contacts are displayed on the page.

  3. At the top-left corner of workspace, select Company Contacts from the drop-down list of Directory ().

    All the company contacts are displayed on the page.
  4. To view details about a specific contact, click the contact card.

Add a company contact

Add a company contact on Company Contacts page
  1. Log in to Linkus Web Client.
  2. On the left navigation bar, click Contacts.
  3. Add a company contact.
    1. At the top-left corner of workspace, select Company Contacts from the drop-down list of Directory ().

    2. Click Add.
    3. Enter contact information.
      Note: Contact name (either First Name or Last Name) and at least one number are required.
    4. Click Save.

      The contact is added and Company Contacts is updated.

Add a company contact from Personal Contacts page
If you want to share a contact within your organization, you can add the contact as a company contact. Anyone who is allowed to view or manage Company Contacts can see and reach the contact.
  1. Log in to Linkus Web Client.
  2. On the left navigation bar, click Contacts.

    All the contacts are displayed on the page.

  3. Add a company contact.
    1. At the top-left corner of workspace, select Personal Contacts from the drop-down list of Directory ().

      All the personal contacts are displayed on the page.

    2. Find the desired contact, click , select Add to Company Contacts.
      Tip: You can also right click the contact card, and click Add to Company Contacts.

      The page prompts "Added successfully", which indicates that the contact is added and Company Contacts is updated.

Add a company contact from Call Logs
  1. Log in to Linkus Web Client.
  2. On the left navigation bar, click Call Logs.
  3. Optional: To filter call logs, select a communication type from the drop-down list of Communication Type ().

  4. Right click a desired call log, choose whether to add a new contact or add the contact to an existing contact.
    • To add the contact as a new contact, proceed as follows.
      1. Click Add New Contact.

        The number is automatically added as the Business number.
        Note: You can change the number type according to your needs.
      2. In the Add to drop-down list, select Company Contacts.
      3. Enter contact information.
        Note: Either First Name or Last Name is required.
      4. Click Save.

        The contact is added and Company Contacts is updated.

    • To add the contact to an existing contact, proceed as follows.
      1. Click Add to Existing Contact.

      2. Click Company Contacts tab.
      3. Select the checkbox of an existing contact and click OK.
      4. Click Save.

        The number is added and Company Contacts is updated.

Add a company contact from Voicemails list
  1. Log in to Linkus Web Client.
  2. On the left navigation bar, click Voicemails.
  3. Optional: To filter voicemails, you can do as follows:
    1. In the drop-down list of Status (), select a status.

    2. In the search bar, enter the caller's name or number.
  4. Right click a record, choose whether to add a new contact or add the contact to an existing contact.
    • To add the contact as a new contact, proceed as follows.
      1. Click Add New Contact.

        The number is automatically added as the Business number.
        Note: You can change the number type according to your needs.
      2. In the Add to drop-down list, select Company Contacts.
      3. Enter contact information.
        Note: Either First Name or Last Name is required.
      4. Click Save.

        The contact is added and Company Contacts is updated.

    • To add the contact to an existing contact, proceed as follows.
      1. Click Add to Existing Contact.

      2. Click Company Contacts tab.
      3. Select the checkbox of an existing contact and click OK.
      4. Click Save.

        The number is added and Company Contacts is updated.

Add a company contact from Recordings list
  1. Log in to Linkus Web Client.
  2. On the left navigation bar, click Recordings.
  3. Optional: To filter recording files, enter a name or a number in the top-right search bar.
  4. Right click a record, choose whether to add a new contact or add the contact to an existing contact.
    • To add the contact as a new contact, proceed as follows.
      1. Click Add New Contact.

        The number is automatically added as the Business number.
        Note: You can change the number type according to your needs.
      2. In the Add to drop-down list, select Company Contacts.
      3. Enter contact information.
        Note: Either First Name or Last Name is required.
      4. Click Save.

        The contact is added and Company Contacts is updated.

    • To add the contact to an existing contact, proceed as follows.
      1. Click Add to Existing Contact.

      2. Click Company Contacts tab.
      3. Select the checkbox of an existing contact and click OK.
      4. Click Save.

        The number is added and Company Contacts is updated.

Edit a company contact

  1. Log in to Linkus Web Client.
  2. On the left navigation bar, click Contacts.
  3. Edit a company contact.
    1. At the top-left corner of workspace, select Company Contacts from the drop-down list of Directory ().

      All the company contacts are displayed on the page.
    2. Find the desired contact, click to edit the desired contact.
      Tip: You can also right click the contact card, and click Edit.
    3. Edit contact information.
    4. Click Save.

      The contact's information is updated in Company Contacts.

Delete company contacts

  1. Log in to Linkus Web Client.
  2. On the left navigation bar, click Contacts.
  3. Delete a contact.
    1. At the top-left corner of workspace, select Company Contacts from the drop-down list of Directory ().

      All the company contacts are displayed on the page.
    2. Find the desired contact, click , click Delete and OK.
      Tip: You can also right click the contact card, select Delete and click OK.

      The contact is removed from Company Contacts.