Pick up a Call

If a call is ringing and has not been answered for a long time, in order to save the callers' user's waiting time, you can pick up the ringing call. This topic describes how to pick up a ringing call.

Prerequisites

To pick up agents' incoming calls, Allow for picking up or hanging up agent's calls permission is required.

Procedure

  1. In the Linkus Web Client, go to Queue Panel.
  2. On the Waiting Calls panel, hover your mouse over a call that is in Ringing status.
  3. Right click the incoming call, and select Pick Up.

    The PBX system routes the call to your extension.

  4. Answer the call.