Pick up a Call
If a call is ringing and has not been answered for a long time, in order to save the callers' user's waiting time, you can pick up the ringing call. This topic describes how to pick up a ringing call.
Prerequisites
To pick up agents' incoming calls, Allow for picking up or hanging up agents' calls permission is required.
Procedure
- In the Linkus Web Client, go to Queue Panel.
- On the Waiting Calls panel, hover your mouse over a call that is in Ringing status.
- Right click the incoming call, and select Pick
Up.
The PBX system routes the call to your extension.
- Answer the call.