Call Center Console Overview

Call Center Console is an additional service that allows queue manager and agents to monitor queue performance and call activity, and manage queue calls. This topic describes the Call Center Console components.

Prerequisites

Call Center Console is only available for Yeastar P-Series Enterprise Plan.

Call Center Console components

Call Center Console is a web-based utility integrated with Linkus Web Client, including Wallboard and Queue Panel.
  • Wallboard: A Wallboard is a reporting tool that displays call center metrics and KPIs to allow managers and agents to monitor and optimize performance.
  • Queue Panel: Show the call metrics and agents' performance in real time, and offer a comprehensive view on activity of call. It is available to manager and agents to manage queue calls.