Capture Network Packet
This topic describes how to capture packets on LAN port, WAN port, or loopback address of your local network interface card (NIC).
Background information
Ethernet Capture Tool may be required to capture packets in the following
situations:
- Extension registration failure.
- No audio or one-way audio during a call.
- Occasional VoIP interconnection failure.
Procedure
- Log in to PBX web portal, go to .
- In the Ethernet Interface drop-down list, set where
you want to capture packets.
- Any: Capture the packets on LAN port, WAN port, and loopback address (127.0.0.1) of your local network interface card (NIC).
- LAN: Capture the packets on LAN port.
- WAN: Capture the packets on WAN port.
- Optional: In the IP Address field, enter an IP
address. The system will only capture packets that travel to or from the IP
address.Note: If you don't set an IP address, the PBX will capture packets for all the IP addresses.
- Optional: In the Port field, enter a port. The
system will only capture packets that go through the port.Note: If you don't set a port, the PBX will capture packets for all the ports.
- Click Start.
The PBX starts to capture the Ethernet packet. During the time period, you should reproduce the problem of your VoIP trunks or extensions.
- Click Stop to stop capturing.
The packets are intercepted and saved on PBX's local flash.
- Click Download to download the captured packet.
What to do next
Decompress the.tar
file and use Wireshark software to open the packet file.