Integrate Yeastar P-Series Software Edition with Micros Fidelio

Before you begin

Procedure

1. Access Micros Fidelio integration page.

   

   1. Log in to PBX web portal, go to Integrations > PMS.
   2. Click Integrate beside Micros Fidelio.
2. Enable PMS integration, then enter the address and port of your Fidelio PMS for integration.

   

   1. Turn on the switch of PMS Integration.
   2. In the PMS Address and Port fields, enter the address and port of your Fidelio PMS.
3. In the Hotel Room Extension Group section, select the extension group(s) of hotel room extensions.

   

   Note:

   • Groups in the drop-down list are synchronized from Extension and Trunk > Extension Group.
   • When specific events (such as check-in) occur, only the extensions within the selected group(s) can automatically synchronize with Fidelio PMS.
4. In the Wake-up Call Service section, set the rule of wake-up call at a global level.
   Note: To provide wake-up call service for guests, hotel staffs need to set alarm time and frequency in Fidelio PMS. The PBX will synchronize the alarm settings from PMS and automatically make a call to the room phone based on the following wake-up call rule at the specified time.

   

   Setting	Description
   Ringing Timeout (s)	Set the ringing timeout duration for wake-up calls (Unit: Second). Default Value: 20 Permitted Value: 5 to 300
   Repeated Rings	Select the number of times you want to repeat the call if guests don't answer the wake-up call. Default Value: 0 (means ringing a room phone only once) Permitted Value: 1, 2, 3
   Ring Interval (min)	Set the interval between each repeat (Unit: Minute). Default Value: 10 Permitted Value: 1 to 30
   Voice Prompt	Select the prompt to be played when guests answer wake-up calls. You can select an existing prompt from the drop-down list, or click Upload to upload a prompt. Note: Prompts in the drop-down list are synchronized from PBX Settings > Voice Prompt > Custom Prompt.

5. In the Billing section, specify a billing type for outbound calls and minibar.
   1. In the Call Billing Type section, specify a billing type for outbound calls.
      Note: To charge guests for outbound calls, you need to specify a billing type on PBX and add call accounting rule(s) on PBX or PMS. When an outbound call ends, the PBX sends the relevant information to the PMS.

      Option	Description
      Based on Destination and Total Cost	Yeastar PBX calculates the cost of calls. When a guest ends an outbound call, the PBX calculates the call cost based on its preset call accounting rule, then sends the Callee Number, Call Duration, and Total Cost to Fidelio PMS. Note: If you choose this billing type, you must add call accounting rule(s) on PBX web portal. For more information, see Add a Call Rate Rule.
      Based on Destination and Duration	Fidelio PMS calculates the cost of calls. When a guest ends an outbound call, the PBX sends the Callee Number and Call Duration to Fidelio PMS, and Fidelio PMS calculates the call cost based on its preset call accounting rule.

   2. In the Minibar Billing Type section, specify a billing type for minibar.
      Note: To charge guests for minibar items, you need to add items on the PMS, configure minibar feature code and specify a billing type on the PBX. When hotel staffs dial specific feature codes on room phone, the PBX sends the relevant information to the PMS.

      Option	Description
      Based on Total Amount	Hotel staffs calculate the minibar charge. After calculating the minibar charge, hotel staffs can dial {minibar_feature_code}{total_amount} on room phone, the PBX will post the total minibar charge to the guest's bill in PMS.
      Based on Item and Quantity	Fidelio PMS calculates the minibar charge. Hotel staffs can dial {minibar_feature_code}*{item_code}*{quantity} on room phone, the PBX will send the item code and its quantity to Fidelio PMS, and Fidelio PMS calculates the minibar charge itself and adds the charge to guest's bill.

6. Click Save.

Result