Linkus Web Client - FAQ

This topic provides answers to commonly asked questions about Linkus Web Client.

FAQs

How to allow notifications from web browser on computer?

Refer to the following instructions based on your operating system to allow notifications from Linkus Web Client.
Windows
  1. Go to > .
  2. Go to System > Notifications & Actions.
  3. In the Get notifications from these senders section, turn on the notification for desired web browser.

macOS
  1. Go to > System Preferences > Notifications.
  2. On the left panel, select the web browser via which you access Linkus Web Client.
  3. Set alert style to Alerts.

How to allow notifications from Linkus Web Client on web browser?

If you ignore or decline the request for notification when first logging in to Linkus Web Client via web browser, you need to allow it so that you can receive notifications when there are incoming calls.

Refer to the following instructions based on your web browser to allow notifications from Linkus Web Client.

Google Chrome
  • If you haven't dealt with the request from Linkus Web Client for notification, you can do as follows:
    1. Log in to Linkus Web Client.
    2. Allow Linkus Web Client to send notifications.
      1. In the address bar of Google Chrome, click or .
      2. In the pop-up window, click Site Settings.

        You are redirected to configuration page of Google Chrome.

      3. Scroll down and go to Permissions > Notifications.
      4. In the drop-down list of Notifications, select Allow.
    3. Apply the change to Linkus Web Client.
      1. On Linkus Web Client, click Reload.

  • If you have blocked Linkus Web Client from sending notifications, you can do as follows:
    1. Log in to Linkus Web Client.
    2. Allow Linkus Web Client to send notifications.
      1. In the address bar of Google Chrome, click or .
      2. In the drop-down list of Notifications, select Allow.

      3. Click any blank space to confirm.
    3. Apply the change to Linkus Web Client.
      1. On Linkus Web Client, click Reload.

Microsoft Edge
  • If you haven't dealt with the request from Linkus Web Client for notification, you can do as follows:
    1. Log in to Linkus Web Client.
    2. Allow Linkus Web Client to send notifications.
      1. In the address bar, click or .
      2. Select Permissions for this site from the drop-down list.

        You are redirected to the web browser's Settings page.

      3. In the drop-down list of Notifications, select Allow.

    3. Apply the change to Linkus Web Client.
      1. Click the tab of Linkus Web Client.
      2. On Linkus Web Client, click Refresh.

  • If you have blocked Linkus Web Client from sending notifications, you can do as follows:
    1. Log in to Linkus Web Client.
    2. Allow Linkus Web Client to send notifications.
      1. In the address bar, click or .
      2. In the drop-down list of Notifications, select Allow.

      3. Click any blank space to confirm.
    3. Apply the change to Linkus Web Client.
      1. On Linkus Web Client, click Refresh.

Opera
  • If you haven't dealt with the request from Linkus Web Client for notification, you can do as follows:
    1. Log in to Linkus Web Client.
    2. Allow Linkus Web Client to send notifications.
      1. In the address bar, click or .
      2. In the pop-up window, click Site Settings.

        You are redirected to configuration page of Opera.
      3. In the drop-down list of Notifications, select Allow.

    3. Apply the change to Linkus Web Client.
      1. On Linkus Web Client, click Reload.

  • If you have blocked Linkus Web Client from sending notifications, you can do as follows:
    1. Log in to Linkus Web Client.
    2. Allow Linkus Web Client to send notifications.
      1. In the address bar of Opera, click or .
      2. In the drop-down list of Notifications, select Allow.

      3. Click any blank space to confirm.
    3. Apply the change to Linkus Web Client.
      1. On Linkus Web Client, click Reload.

What if I want to get notified of a new call when I'm on a call?

You need to enable Call Waiting feature as follows:
  1. Log in to Linkus Web Client.
  2. Go to Preferences > Features.
  3. In the Call section, select the checkbox of Call Waiting.
  4. Click Save.

What if the other party can not see my video feed during a video call?

If you access Linkus Web Client having a video call via Google Chrome (Version 88) on macOS, you need to check if hard acceleration of Google Chrome is disabled:

  1. At the top-right corner of Google Chrome, click , click Settings.
  2. On the left navigation bar, click Advanced > System.
  3. In the System section, check if Use hardware acceleration when available is disabled.

    If yes, then enable the feature.