Record or Upload Voicemail Greetings

This topic describes how to record or upload voicemail greetings.

Background information

The personalized greetings can delight the callers, and let them know why you’re unavailable and how they can best contact you. It is easy to customize personal greeting in two ways:
Note: You can customize up to 10 personal greetings.
  • Upload a voicemail greeting: Prepare an audio file, which must meet the following requirements:
    • File format: .wav, .mp3, or .gsm
      • PCM, 8K, 16bit, 128kbps
      • A-law(g.711), 8k, 8bit, 64kbps
      • u-law(g.711), 8k, 8bit, 64kbps
    • File size: Up to 8MB.
  • Record a voicemail greeting via a phone: Place a call from system, you can answer the call and record your voice as voicemail greetings.

Upload a voicemail greeting

  1. Log in to Linkus Web Client, go to Preferences > Voicemail.
  2. In the Voicemail Greeting section, click Greeting Management.
  3. In the pop-up window, click Upload.
  4. Select an audio file to upload.

    You can view and manage the greeting in Greeting Management.

Record a voicemail greeting via a phone

  1. Log in to Linkus Web Client, go to Preferences > Voicemail.
  2. In the Voicemail Greeting section, click Greeting Management.
  3. In the pop-up window, click Record New Greeting tab.
  4. In the Audio File Name field, enter a name to help you identify it.
  5. In the Extension drop-down list, select your extension to record a greeting.
  6. Click Save.

    The system places a call to your extension.

  7. Answer the call, and record greeting on the phone.

    Press # key or hang up after recording greeting. You can view and manage the greeting in Greeting Management tab.