Video Conferencing - FAQ

This topic provides answers to commonly asked questions about Yeastar Video Conferencing.

FAQs

How to allow web browser to access microphone and camera in computer?

Refer to the following instructions based on your operating system to allow web browser to access microphone and camera.
Windows
  1. Go to > > Privacy.
  2. To use the computer's camera, do as follows:
    1. Enable computer's camera.
      1. On the left navigation bar, click Camera.
      2. In Allow access to the camera on this device section, click Change, make sure Camera for this device is turned on.

    2. Allow web browser to access camera.
      1. Enable Allow apps to access your camera.
      2. In the Choose which apps can access your camera, allow the web browser via which you access Yeastar video conference to access camera.

  3. To use the computer's microphone, do as follows:
    1. Enable computer's microphone.
      1. On the left navigation bar, click Microphone.
      2. In Allow access to the microphone on this device section, click Change, make sure Microphone for this device is turned on.

    2. Allow web browser to access microphone.
      1. Enable Allow apps to access your microphone.
      2. In the Choose which apps can access your microphone, allow the web browser via which you access Linkus Web Client to access microphone.

macOS
  1. Go to > System Preferences > Security & Privacy > Privacy.
  2. To use the computer's camera, do as follows:
    1. On the left navigation bar, click Camera.
    2. Select the checkboxes of web browsers via which you want to start or join video conferences.

  3. To use the computer's microphone, do as follows:
    1. On the left navigation bar, click Microphone.
    2. Select the checkboxes of web browsers via which you want to start or join video conferences.

Why can't I see the created meeting link on Upcoming Meetings list?

The meeting link is invalid and removed from the list.

The issue may be caused by the followings:
  • The meeting is ended.
  • The meeting is not started within 48 hours of the scheduled meeting time.
  • At least one participant and you are in the meeting within a specific time period, and you exit the meeting.

Why can't I edit or delete a meeting link?

The meeting link is invalid.

The issue may be caused by the followings:
  • The meeting is ended.
  • At least one participant and you are in the meeting within a specific time period, and you exit the meeting.

Refresh the page, you will find the meeting link is removed.

Is there any restriction on the number of meeting links that I can create?

No.

Create meeting links according to your needs.

Why can't camera be accessed when I start a meeting?

Table 1.
Cause Solution
Permission for camera is not granted to web browser.

Allow web browser to access camera based on your operating system.
Linkus Web Client is not allowed to access camera. Allow Linkus Web Client to access camera based on your web browser.
The camera is in use Refresh the page and try again after the camera is available.

How to allow Linkus Web Client to access microphone and camera?

Refer to the following instructions based on your web browser to allow Linkus Web Client to access microphone and camera.
Google Chrome
  • If you haven't dealt with the request from Linkus Web Client for microphone and camera, do as follows:
    1. Log in to Linkus Web Client.
    2. Allow Linkus Web Client to access microphone and camera.
      1. In the address bar of Google Chrome, click or .
      2. In the pop-up window, click Site Settings.

        You are redirected to configuration page of Google Chrome.

      3. Scroll down and go to Permissions.
      4. In the drop-down list of Camera/Microphone, select Allow.
    3. Apply the change to Linkus Web Client.
      1. On Linkus Web Client, click Reload.

  • If you have blocked Linkus Web Client from accessing microphone and camera, do as follows:
    1. Log in to Linkus Web Client.
    2. Allow Linkus Web Client to access microphone and camera.
      1. In the address bar of web browser, click or .
      2. In the drop-down list of Camera/Microphone, select Allow.

      3. Click any blank space to confirm.
    3. Apply the change to Linkus Web Client.
      1. On Linkus Web Client, click Reload.

Microsoft Edge
  1. Log in to Linkus Web Client.
  2. Allow Linkus Web Client to access microphone and camera.
    1. In the address bar, click or .
    2. In the Camera/Microphone drop-down list, select Allow.

    3. Click any blank space to confirm.
  3. Apply the change to Linkus Web Client.
    1. On Linkus Web Client, click Refresh.

Opera
If you have blocked Linkus Web Client from accessing microphone and camera, do as follows:
  1. Log in to Linkus Web Client.
  2. Allow Linkus Web Client to send notifications.
    1. In the address bar of Opera, click or .
    2. In the drop-down list of Camera/Microphone, select Allow.

    3. Click any blank space to confirm.
  3. Apply the change to Linkus Web Client.
    1. On Linkus Web Client, click Reload.

Why do my video feed on other participants' side is poor?

  • If you access Yeastar video conference via Google Chrome (Version 88) on macOS, and hard acceleration of Google Chrome is disabled, it may result in poor quality in video feed.

    You need to enable hard acceleration for Google Chrome as follows:

    1. At the top-right corner of Google Chrome, click , click Settings.
    2. On the left navigation bar, click Advanced > System.
    3. In the System section, enable Use hardware acceleration when available.