Video Conferencing - FAQ
This topic provides answers to commonly asked questions about Yeastar Video Conferencing.
FAQs
- How to allow web browser to access microphone and camera in computer?
- Why can't I see the created meeting link on Upcoming Meetings list?
- Why can't I edit or delete a meeting link?
- Is there any restriction on the number of meeting links that I can create?
- Why can't camera be accessed when I start a meeting?
- How to allow Linkus Web Client to access microphone and camera?
- Why do my video feed on other participants' side is poor?
How to allow web browser to access microphone and camera in computer?
Refer to the following instructions based on your operating system to allow web
browser to access microphone and camera.
- Windows
-
- Go to .
- To use the computer's camera, do as follows:
- Enable computer's camera.
- On the left navigation bar, click Camera.
- In Allow access to the camera on
this device section, click
Change, make sure
Camera for this device is
turned on.
- Allow web browser to access camera.
- Enable Allow apps to access your camera.
- In the Choose which apps can access
your camera, allow the web browser via
which you access Yeastar video conference to
access camera.
- Enable computer's camera.
- To use the computer's microphone, do as follows:
- Enable computer's microphone.
- On the left navigation bar, click Microphone.
- In Allow access to the microphone
on this device section, click
Change, make sure
Microphone for this device
is turned on.
- Allow web browser to access microphone.
- Enable Allow apps to access your microphone.
- In the Choose which apps can access
your microphone, allow the web browser
via which you access Linkus Web Client to access
microphone.
- Enable computer's microphone.
- macOS
-
- Go to .
- To use the computer's camera, do as follows:
- On the left navigation bar, click Camera.
- Select the checkboxes of web browsers via which you
want to start or join video conferences.
- To use the computer's microphone, do as follows:
- On the left navigation bar, click Microphone.
- Select the checkboxes of web browsers via which you
want to start or join video conferences.
Why can't I see the created meeting link on Upcoming Meetings list?
The meeting link is invalid and removed from the list.
The issue may be caused by the followings:
- The meeting is ended.
- The meeting is not started within 48 hours of the scheduled meeting time.
- At least one participant and you are in the meeting within a specific time period, and you exit the meeting.
Why can't I edit or delete a meeting link?
The meeting link is invalid.
The issue may be caused by the followings:
- The meeting is ended.
- At least one participant and you are in the meeting within a specific time period, and you exit the meeting.
Refresh the page, you will find the meeting link is removed.
Is there any restriction on the number of meeting links that I can create?
No.
Create meeting links according to your needs.
Why can't camera be accessed when I start a meeting?
Cause | Solution |
---|---|
Permission for camera is not granted to web browser. |
Allow web browser to access camera based on your operating system. |
Linkus Web Client is not allowed to access camera. | Allow Linkus Web Client to access camera based on your web browser. |
The camera is in use | Refresh the page and try again after the camera is available. |
How to allow Linkus Web Client to access microphone and camera?
Refer to the following instructions based on your web browser to allow Linkus Web
Client to access microphone and camera.
- Google Chrome
-
- If you haven't dealt with the request from Linkus Web Client for
microphone and camera, do as follows:
- Log in to Linkus Web Client.
- Allow Linkus Web Client to access microphone and camera.
- In the address bar of Google Chrome, click
or
.
- In the pop-up window, click Site
Settings.
You are redirected to configuration page of Google Chrome.
- Scroll down and go to Permissions.
- In the drop-down list of Camera/Microphone, select Allow.
- In the address bar of Google Chrome, click
- Apply the change to Linkus Web Client.
- On Linkus Web Client, click
Reload.
- On Linkus Web Client, click
Reload.
- If you have blocked Linkus Web Client from accessing microphone
and camera, do as follows:
- Log in to Linkus Web Client.
- Allow Linkus Web Client to access microphone and camera.
- In the address bar of web browser, click
or
.
- In the drop-down list of
Camera/Microphone, select
Allow.
- Click any blank space to confirm.
- In the address bar of web browser, click
- Apply the change to Linkus Web Client.
- On Linkus Web Client, click
Reload.
- On Linkus Web Client, click
Reload.
- If you haven't dealt with the request from Linkus Web Client for
microphone and camera, do as follows:
- Microsoft Edge
-
- Log in to Linkus Web Client.
- Allow Linkus Web Client to access microphone and camera.
- In the address bar, click
or
.
- In the Camera/Microphone
drop-down list, select
Allow.
- Click any blank space to confirm.
- In the address bar, click
- Apply the change to Linkus Web Client.
- On Linkus Web Client, click
Refresh.
- On Linkus Web Client, click
Refresh.
- Opera
- If you have blocked Linkus Web Client from accessing microphone and
camera, do as follows:
- Log in to Linkus Web Client.
- Allow Linkus Web Client to send notifications.
- In the address bar of Opera, click
or
.
- In the drop-down list of
Camera/Microphone, select
Allow.
- Click any blank space to confirm.
- In the address bar of Opera, click
- Apply the change to Linkus Web Client.
- On Linkus Web Client, click
Reload.
- On Linkus Web Client, click
Reload.
Why do my video feed on other participants' side is poor?
- If you access Yeastar video conference via Google Chrome (Version 88) on
macOS, and hard acceleration of Google Chrome is disabled, it may result in
poor quality in video feed.
You need to enable hard acceleration for Google Chrome as follows:
- At the top-right corner of Google Chrome, click
, click Settings.
- On the left navigation bar, click .
- In the System section, enable
Use hardware acceleration when
available.
- At the top-right corner of Google Chrome, click