Set up Call Recording

To use Call Recording on your PBX, contact your PBX provider to buy the Recording capacity. By default, you can enjoy 500-minute recording time for free.

Set up Call Recording for Internal Calls

  1. Go to Settings > PBX > Recording, check the option Enable Recording of Internal Calls.
  2. Set the recording announcement for internal calls.

    1. Upload a custom prompt to the PBX or record a custom prompt on the PBX.
    2. Set Internal Call Being Recorded Prompt to your custom prompt.

      The PBX will notify the called party that the call is being recorded.

  3. In the Record Extensions section, select extensions to the Selected box.

    The selected extensions will be recorded.

  4. Click Save and Apply.

Set up Call Recording for External Calls

  1. Go to Settings > PBX > Recording, set the recording announcement for external calls.

    1. Upload a custom prompt to the PBX or record a custom prompt on the PBX.
    2. Set Outbound/Inbound Calls Being Recorded Prompt to your custom prompt.

      The PBX will notify the external user that the call is being recorded.

  2. In the Record Trunks section, select trunks to the Selected box.

    The calls through the selected trunks will be recorded.

    Note: If you have selected extensions in the Record Extensions section, the extensions' calls will be recorded no matter which trunks are used.

  3. Click Save and Apply.

Set up Call Recording for Conference Calls

  1. Go to Settings > PBX > Recording.
  2. In the Record Conferences section, select conferences to the Selected box.

    The selected conferences will be recorded.

  3. Click Save and Apply.