Add an Emergency Number

To ensure that the extension users can make emergency calls at any time, you need to add emergency numbers on Yeastar Cloud PBX. You can also set an alert to notify the emergency contacts that an emergency call has been dialed.

About this task

Note: Emergency calls have the highest priority. If the trunk used to make emergency calls is busy, the PBX will terminate the ongoing call, and place the emergency call.

Procedure

  1. Go to Settings > PBX > Emergency Number, click Add.
  2. In the Emergency Number field, enter the emergency number.
  3. In the Trunk field, set the trunk to make emergency calls.
    1. In the drop-down list, select a trunk.
    2. Optional: If the selected trunk needs a prepended number before the emergency number, enter a prepended number in the Prepend field.
      For example, if your trunk needs a prepended number 0 before the emergency number 911, users should dial 0911 to make the emergency call. To comply with the user's dialing habit, you can set the Prepend as 0. In this way, users can dial 911 as they usually do.
    3. Optional: Click to add another trunk.
      Note: If the first trunk cannot work properly, the PBX will use the second trunk to make calls.
  4. In the Notification field, select the notification contact.
    If someone makes emergency calls through the PBX, the contacts will receive notification calls on their extensions.
    1. In the drop-down list, select a contact.
    2. Optional: Click to add another contact.
  5. Click Save and Apply.